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Returns & cancellation

You can cancel your order up until the order has been sent. However, after you have ordered, you won't be able to cancel it online. In this case you must contact our customer service. Hereafter it is no longer possible to cancel the order, but you are more than welcome to return it to us. 

The return policy at is 14 days.

Should you change your mind about your purchase, the item needs to be returned in the same condition in which you received it. You are responsible for secure packaging and the cost of the postage in case of a return of an item. The item must be posted to:

c/o Spares on Web
Fie Holm
54 Orwell Court
Jerrard Street
E13 7TA

If the item has been paid for via bank transfer, we also ask that you enclose details of the account number you want the refund to go to.

Additional Help?

Additional Help?

If you need help finding the correct spare part for your appliance, please feel free to contact our customer service team by phone or via email.

Telephone: 0203 6300 119


 Contact customer services